Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can Contact Here

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Contact Here

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at healthymarcus@gmail.com.

 

Plant Shipping Policy

We ship the largest plants we have. If your plant is bigger than the box they are meant to ship in we will bend the plant to make them fit. Within a week and proper sunlight, the plant will become straight again.

All of our packaging including the plastic bag, tape, and packing peanuts are compostable.

We Ship our plants on Monday and Wednesday only, to insure plants arrive well. We do not Ship to California or outside of the continental United States. If you wish to receive a plant in Puerto Rico or Hawaii, etc. please contact us and we will give you the correct shipping price.

 

We put great care into packing our plants to insure a healthy plant arrival, however sometimes the shipping company does not ship on time or damages the package. HERE IS WHAT YOU DO:
Take a picture of the damaged plant inside the open box on the day of arrival. We will not accept unpackaged plants (unless more than two are in the box) or images from a later date. We offer replacements or refunds ONLY if plants are dead (no green leaves) or did not arrive. For broken stems or wilted plants, please use the insurance claim connected to your tracking number that come along with the shipping as all our shipments are insured up to $100. Thank you